ATNivr ...Intelligent Automated Solutions to Amuse Your Customers
ATNivr is basically a method of extracting and imparting data via the spoken voice, over a telephone line. IVR (Interactive Voice Response) is an ability of many larger, more complex telecommunications systems. Most IVR systems also feature XML connectivity, which allows the system to extract information from a server "on-the-fly" in response to a caller query.
If you've ever called, for example, a bank-by-phone service to retrieve your account balance, you've used an IVR system. You call the bank phone number, and the call is answered by a recording, which prompts you for your account number and asks what information you want. You provide this input, and the bank's IVR system replies using customized voice prompts.
ATNivr is an automated call center solution that provides your company the ability to unleash the potential of interactive voice response systems to drive more revenue and lower costs. But perhaps more importantly, ATNivr provides you the power to connect with your customers and strengthen your relationships.
In today's unpredictable world, companies require a quick, dependable and easy way to notify their customers about vital information. ATNivr delivers a dynamic, multi-channel communications solution that provides companies the power to easily deliver concurrent real-time automated customer service voice solutions to thousands of people located anywhere in the world.
ATNtechnology provides complete custom IVR application development services including automated call handling projects such as customer satisfaction surveys, order placing system, etc.
From simple to complex phone answering applications, ATNtechnology's experienced development team can design, program, test and deploy your phone application quickly and have it in place within a short period of time.
Powerful Features
- Works across multiple communication mediums: telephony, wireless, internet...
- Offers touch tone & speech recognition
- Allows you to customize message delivery with personalized information such as name, time, date, etc
- Easily integrate with back-end applications such as ERP, CRM, Stock management stsem, etc to retrieve data and report call detail
Benefits of ATNivr
- Improve business efficiency related to customer communication
- Fully hosted solution which requires no hardware or software acquisition
- Lowers call center overhead costs and enhances productivity
- Increases moral amongst CSR call center representatives through reduction of repetitive tasking
- Provides a cost effective alternative to traditional communication practices
- Faster deployment and change implementation
- Better control and flexibility
- No infrastructure – Cloud based / SaaS model
- No support / licensing costs
- Pay-per-use billing structure
- No dedicated development or maintenance personnel
- No ongoing telecom overhead
- Lower Total Cost of Ownership (TCO)
- Improved Customer Satisfaction
- More built-in features
- Extremely Scalable
- Improves efficiencies of contact center agents
ATNivr offers significant advantages
- Reduces inbound calls
- Allows customers to set their own preferences
- Reduces operating costs
- Improves customer satisfaction
- Improves customer retention
- Increases brand awareness and loyalty
- Drives new revenue
- Limitless scalability: from three ports to thousands
How ATNivr Works
The inbound call, is routed to the ATNtechnology's Hosted ATNivr platform. Based on the application design, the call is answered via a touch-tone or speech-recognition menu. The information request is then routed via secure network to the appropriate Web application server for response to the request. If the caller needs to speak with a live agent, and the application uses the ATNtechnology's Hosted ATNivr computer telephony integration (CTI) interface, the call is then routed to the company's operator or agent.
ATNtechnology understand the special script and recording requirements of IVR.
ATNtechnology will:
- Evaluate your IVR application's call flow design and verbiage
- Develop consistent scripts appropriate to your company's IVR brand
- Professionally voice coach, record and format your current or redesigned IVR voice prompts to meet your application's specifications
- Support your ongoing needs for custom voice prompts using the same professional male or female voice talent throughout
